Terms and Conditions for First Aid Services

Empower First Aid

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services provided by Empower First Aid(“we”, “us”, or “our”), an Irish registered business providing first aid training and related services. By booking or using our services, you agree to be legally bound by these Terms.

2. Services Offered

We offer the following core services:

  • Certified First Aid Training Courses (including FAR, CFR, Basic First Aid)

  • Mental Health in the Workplace First Aid

  • Mental Health Awareness

  • Supporting Neurodivergent Students in the Classroom

All training and certifications are delivered by qualified instructors and align with PHECC standards (where applicable).

Bookings

  • Bookings can be made online, via email, or by phone. A confirmation will be sent upon receipt.

  • Group or on-site bookings are subject to availability and require confirmation in writing.

  • Empower First Aid reserve the right to refuse participants

Payments

  • Payment is due at the time of booking / within 30 days of invoice unless otherwise agreed.

  • We accept payment via EFT, credit/debit card.

  • Late payments may incur a fee of 5% per month.

Cancellations & Rescheduling

7 or more days before the course start date
You are eligible for a full refund or may reschedule to another course date at no additional cost.

3 to 6 days before the course start date
You will receive a 50% refund or may reschedule free of charge.

Less than 72 hours before the course start date
No refund will be issued. Rescheduling may be possible at the discretion of the provider and may incur a rebooking fee.

No-Shows

Participants who do not attend the course and fail to provide notice will not receive a refund or the option to reschedule.

Cancellations by the Provider

If the course is cancelled by us due to unforeseen circumstances (e.g., low enrollment, instructor availability), you will receive:

  • A full refund, or

  • The option to transfer to a future course date at no extra cost.

Blended Courses

Theory Completion

The theory section of the course is completed online. This section must be completed before the first day of the practical. Failure to do so, or failure to provide proof of course completion, will result in the participant being refused from the practical element. The participant must then book onto a later course at an additional cost of €90. It is the participant’s responsibility to complete the online theory section in due time.

Participant Substitutions

You may transfer your booking to another person at any time up to 5 days before the course begins. Please notify us in advance with their details. However, on blended courses, substitution must be made before starting the online theory section.

Medical Exceptions

If you are unable to attend due to illness or a medical emergency, please contact us with documentation. We may offer a one-time reschedule at no additional cost.

Participant Requirements

  • Participants must be at least 16 years of age unless a course allows otherwise.

  • ID may be required for certification purposes.

  • It is your responsibility to inform us of any medical conditions, physical limitations, or learning difficulties that may affect training.

  • Proper attire (e.g., comfortable clothing for CPR practice) is required.

  • Empower First Aid

Certification

  • Certificates are issued upon successful completion of the course and assessment. Expect the certificates to arrive 2-3 weeks after course completion.

  • FAR and other regulated courses are valid for 2 years as per PHECC standards.

  • Replacement certificates can be issued upon request for a small fee.

Health & Safety

  • All training is delivered in line with best practice and public health guidelines.

  • All equipment is thoroughly cleaned before each course.

  • Clients and participants must follow all instructions provided by our instructors or first aid staff.

Liability Disclaimer

  • We are not liable for injuries sustained during participation unless caused by proven negligence.

  • We are not liable for any misuse of first aid knowledge or equipment after the training.

  • It is the client’s responsibility to implement appropriate first aid practices in the workplace.

Intellectual Property

All course materials, logos, training content, and documentation remain the intellectual property of Empower First Aid/UFAS and may not be reproduced or redistributed without written consent.

Data Protection and Privacy

We are committed to GDPR compliance. Personal data collected during training, booking, or certification is securely stored and only used for:

  • Certification and record-keeping

  • Communication relevant to our services

  • Legal or accreditation purposes

We will never sell or misuse your data.

Complaints and Feedback

We aim to deliver high-quality service. If you are dissatisfied, please contact us in writing at info@empowerfirstaid.com within 7 days of the service. We will respond within 5 business days and aim to resolve all issues promptly and fairly.

Force Majeure

We are not liable for delays or cancellations caused by events beyond our control, including natural disasters, strikes, pandemics, or travel disruption.

Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be subject to the jurisdiction of the Irish courts.